Refund Policy

Before purchase

• Pledge purchases count toward the public funding total and provide the listed digital rewards and testing-wave priority.
• G-Coin purchases count toward the funding total and credit the listed portal currency after confirmed payment.
• Testing access is scheduled and capacity-limited. It is not a continuously available digital service and is not guaranteed by purchase.

Refund requests

Submit billing errors, duplicate charges, unauthorized transactions, or unfulfilled delivery claims through Support as soon as possible. Eligibility depends on delivery state, provider status, consumed digital goods, applicable law, and the evidence available. Provider or network fees may not be recoverable.

Delivered or consumed goods

Digital goods that have been delivered, credited, selected, transferred, or consumed may be non-refundable except where required by law or where EternalCore confirms a delivery failure. Approved refunds may revoke associated G-Coins, items, roles, pledge tier, or other rewards.

Testing changes and wipes

Scheduled downtime, changes to test dates, capacity limits, balance changes, or announced test wipes do not by themselves create a refund entitlement. The published Testing and Wipe Policy explains how test progress and purchased test items are handled.